IPG is strongly committed to offering a good intake & thorough training and summarises this as: ‘We are proud Inspiring People to Grow’. In that context, IPG submitted a training proposal for ‘Training: 21st century skills in companies’. IPG received approval from the ESF Agency and will be allocated support from the ESF partly from Flanders and partly from the European Union.
IPG continuously endeavours to facilitate the long-term development of its employees. Only with motivated and well-trained employees can the company maintain its status as a ‘Top Employer’. IPG strives to offer all employees opportunities to use their talents, to support them in strengthening their performance and ultimately, discovering and fulfilling their potential.
However, the job of the contact employee is changing drastically due to the increasing digitisation. The routine tasks and questions are being automated so that nowadays, and certainly the future, employees need to focus on the more complex tasks and function as experts.
IPG wants to focus on efficiency, digitisation and increasing the competencies of its employees. In this way, it can offer an even better-quality services and continue making the difference. IPG sees the employees as the heart of its company, in which the power of diversity plays a central role. It is IPG’s HR mission to support all of its employees in taking control of their own careers and to offer them the opportunity to grow in their role as customer contact employees.
IPG, part of the Koramic Investment Group, is a European call center group with subsidiaries in Belgium, the Netherlands and Morocco. 3.000 staff members guarantee a professional handling of all your customer contacts, 24 hours a day, 7 days a week. In Belgium, IPG owns the largest call center, with over eighteen years of experience.
Therefore, we can rightfully call ourselves expert in customer interaction management. We are your business partner by excellence to manage and optimise the most important pillar of your business. We are well aware that your customers are the driving force of your business and precisely because of that reason we want to offer them an optimal customer experience.
With the rise of the social media and unlimited access to the Internet, your customer service has become more than ever the touchstone of your marketing and sales departments. Your corporate image depends on what is told about your organization, your products and your services.
Our people are qualified to confirm your brand identity or lead your existing and future customers into the direction of your products and services.
Finally, new acquisitions, further internationalization and a continuous focus on innovation enable us to look to the future with great confidence.