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IPG 2013 Highlights

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With the New Year well underway, we feel the time is right for a trip down IPG’s 2013 memory lane.

2013: back to the future

As a company you cannot dwell on past achievements for too long. We have to look ahead and prepare ourselves for future challenges. Nevertheless, here are some of IPG’s 2013 highlights in a nutshell:

A new start

January 1st 2013 saw the arrival of Jac Vermeer as the new CEO of IPG International. He is responsible for the development and implementation of IPG’s strategic and international policy. The recent acquisition of Call Center Benelux in the Netherlands, as well as the current call centre operations in Morocco clearly illustrate IPG’s international development.

Other important acquisitions

2013 was also marked by the acquisitions of BizzXsell, SNT Belgium and Call Center Benelux. These acquisitions are part of IPG’s growth strategy and the development of the company’s international operations.

The Caviar Awards

During the 2013 Caviar edition, an annual awards ceremony organised by contactcenters.be, the professional federation of contact centres in Belgium, IPG was presented with the Caviar Award for Human Resources for its innovative planning.

Operational excellence

IPG decided to implement a strategy of operational excellence throughout all company levels, with constant quality, continuous improvement, high reliability, ease of doing business and best pricing as the key elements for success.  The instrument to achieve operational excellence is the company culture. IPG’s approach will result in increased quality, staff and customer satisfaction, improvement of financial results and a greater knowledge of the company strategy for all staff members.

Rebranding the company values

The implementation of the above-mentioned strategy and the launch of the new company website created the perfect opportunity to rebrand the company values. And this was far more than a simple dressing up operation. IPG’s values are at the heart of the organisation and are supported by all of IPG’s staff members, day in, day out. Customers first, respect for our people, excellence in everything we undertake and responsible behaviour, those are the values we will continue to adhere to and apply in 2014! In terms of growth, 2013 proved to be very successful for IPG. But now it’s back to the future for another year of operational excellence!

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Over IPG

IPG is een Europese groep van call centers actief in België, Nederland en Marokko. Zo’n 3000 medewerkers staan 24 uur per dag en 7 dagen op 7 borg voor een professionele behandeling van al uw contacten met klanten.

We kunnen onszelf dus terecht expert in klantinteractiemanagement noemen, en zijn dé partner bij uitstek om de veruit belangrijkste pijler van uw business te gaan beheren en optimaliseren. Wij weten dat uw klanten de motor van uw business zijn, en net daarom is het bewerkstelligen van een optimale klantenervaring de onze.

Uw klantendienst is in tijden van sociale media en onbeperkte toegang tot het internet meer dan ooit de etalage van uw marketing- en sales-afdeling. Uw imago gaat en staat met datgene wat over u en uw producten/diensten gezegd wordt.

IPG beschikt over gekwalificeerd personeel dat flexibel kan worden ingezet om het beeld dat uw huidige en toekomstige klanten van uw merk hebben in de juiste richting te sturen en te bevestigen.

En daar blijft het niet bij. Door overnames, verdere internationalisering & een focus op innovatie gaan we vol vertrouwen de toekomst tegemoet.