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IPG to lead call centre consortium for Contact Tracing

08.05.2020
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The Flemish Government decided to assign the job of detecting and advising individuals who may have had a hazardous exposure to the COVID-19 virus through contact with infected persons, to a collaborative consortium of call centres overseen by K2E (IPG, In2com and Call-IT), ZPG Intermut and KPMG.

Extensive Experience

IPG is pleased to be involved in this extremely important work. The contact centres sector has extensive experience and will be able to contribute significant added value in dealing with the current challenges, thus complementing the specific knowledge of the mutual health insurance funds.

Consortium

Together with the mutual health insurance funds and KPMG as a subcontractor, the contact centres will make every effort to ensure the success of this undertaking which is extremely important for the Flemish population.

IPG Contact Solutions (the largest Contact Centre in Belgium) was engaged to participate in this tender, along with In2com and Call-IT, a subsidiary of Koramic2Engage. IPG and In2com have a long history of working for both the federal and Flemish government.

“As chairman of Koramic2Engage and the contact centres within the group, I am glad that we were able to quickly and optimally create this consortium of colleagues. The interactions with the mutual health insurance funds and KPMG were also very efficient. For all participants in this crucial project, it is proof that the public interest comes before private interests; only with this approach can an exceptional project of this magnitude be properly carried out.” – Christian Dumolin –

Cooperation

Due to the size of this task and the fact that the project needs to be started up very quickly, IPG opted not only to call upon its sister companies In2com and Call-IT, but also to cooperate with three other reliable contact centres in Flanders. A consortium of equal partners has thus been jointly created and, together with the mutual health insurance funds and KPMG as subcontractor, they will provide the high-quality services necessary to carry out this project.


Would you like more information about what IPG can do for your organisation? Please feel free to contact IPG.

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About IPG

IPG, part of the Koramic Investment Group, is a European call center group with subsidiaries in Belgium, the Netherlands and Morocco. 3.000 staff members guarantee a professional handling of all your customer contacts, 24 hours a day, 7 days a week. In Belgium, IPG owns the largest call center, with over eighteen years of experience.

Therefore, we can rightfully call ourselves expert in customer interaction management. We are your business partner by excellence to manage and optimise the most important pillar of your business. We are well aware that your customers are the driving force of your business and precisely because of that reason we want to offer them an optimal customer experience.

With the rise of the social media and unlimited access to the Internet, your customer service has become more than ever the touchstone of your marketing and sales departments. Your corporate image depends on what is told about your organization, your products and your services.

Our people are qualified to confirm your brand identity or lead your existing and future customers into the direction of your products and services.

Finally, new acquisitions, further internationalization and a continuous focus on innovation enable us to look to the future with great confidence.