IPG to lead call centre consortium for Contact Tracing

The Flemish Government decided to assign the job of detecting and advising individuals who may have had a hazardous exposure to the COVID-19 virus through contact with infected persons, to a collaborative consortium of call centres overseen by K2E (IPG, In2com and Call-IT), ZPG Intermut and KPMG.

Extensive Experience

IPG is pleased to be involved in this extremely important work. The contact centres sector has extensive experience and will be able to contribute significant added value in dealing with the current challenges, thus complementing the specific knowledge of the mutual health insurance funds.

Consortium

Together with the mutual health insurance funds and KPMG as a subcontractor, the contact centres will make every effort to ensure the success of this undertaking which is extremely important for the Flemish population.

IPG Contact Solutions (the largest Contact Centre in Belgium) was engaged to participate in this tender, along with In2com and Call-IT, a subsidiary of Koramic2Engage. IPG and In2com have a long history of working for both the federal and Flemish government.

“As chairman of Koramic2Engage and the contact centres within the group, I am glad that we were able to quickly and optimally create this consortium of colleagues. The interactions with the mutual health insurance funds and KPMG were also very efficient. For all participants in this crucial project, it is proof that the public interest comes before private interests; only with this approach can an exceptional project of this magnitude be properly carried out.” – Christian Dumolin –

Cooperation

Due to the size of this task and the fact that the project needs to be started up very quickly, IPG opted not only to call upon its sister companies In2com and Call-IT, but also to cooperate with three other reliable contact centres in Flanders. A consortium of equal partners has thus been jointly created and, together with the mutual health insurance funds and KPMG as subcontractor, they will provide the high-quality services necessary to carry out this project.

Would you like more information about what IPG can do for your organisation? Please feel free to contact IPG.