For the first time in Belgium a contact center has received the Top Employer certification. IPG Belgium is recognized for the steps it takes to put people first and to create a good working environment.
The CHRO of IPG, Gunther Janssens, confirms: “We are very pleased with this recognition. It is not only a confirmation of our HR efforts as an employer, but above all, it shows appreciation for our employees and for the initiatives that we take together with them to better facilitate customer contacts for our clients. This gives our employees the respect they deserve for the flexibility and commitment they show each day. After all, the job of contact expert demands a lot of our employees. IPG makes the difference because we invest maximally in the development of our professionals”.
IPG is thus joining the ranks of the Top Employer network made up of 1,658 Top Employers that have been recognised in 119 countries/regions. IPG scored a positive result on the HR Best Practices Survey in which it was evaluated based on over 100 questions about 600 practices related to human development.
The feedback that IPG receives from the Top Employers Institute also offers the incentives and opportunities to further reinforce its human development policy and prepare its employees for the challenges of the future.
Do you want to work at the Top Employer for customer contact? Contact us.
IPG, part of the Koramic Investment Group, is a European call center group with subsidiaries in Belgium, the Netherlands and Morocco. 3.000 staff members guarantee a professional handling of all your customer contacts, 24 hours a day, 7 days a week. In Belgium, IPG owns the largest call center, with over eighteen years of experience.
Therefore, we can rightfully call ourselves expert in customer interaction management. We are your business partner by excellence to manage and optimise the most important pillar of your business. We are well aware that your customers are the driving force of your business and precisely because of that reason we want to offer them an optimal customer experience.
With the rise of the social media and unlimited access to the Internet, your customer service has become more than ever the touchstone of your marketing and sales departments. Your corporate image depends on what is told about your organization, your products and your services.
Our people are qualified to confirm your brand identity or lead your existing and future customers into the direction of your products and services.
Finally, new acquisitions, further internationalization and a continuous focus on innovation enable us to look to the future with great confidence.