IPG places great value on transparent and consistent communication. That is why we updated all of our employees on our performance in recent months and our plans for the future. After all, along with culture, communication remains an important driver for the engagement of our employees. That means that engagement and commitment are also key qualities for an employee’s success. This principle could be expressed as: One Mission – One Team.
Our mission and vision translate into a strategy and more specifically, the organisational goals that we set. The tactical implementation of our strategy through concrete yearly action plans and the translation of the organisational goals for all the members of our organisation makes us all aware of how we can all contribute to them.
In this way, a state-of-the-art infrastructure, a strong focus on innovation & added value and continuously upgrading the employee experience as a Top Employer are all important parts of our DNA.
The theme of the information sessions 2020: Come Alive. A theme that not only refers to the plans based on Employee Experience and Added Value. In fact, the theme fits unexpectedly well with current events, as we have had to adjust our way of working on account of the coronavirus.
Would you like more information about what IPG can do for your organisation? Please feel free to contact IPG.
IPG, part of the Koramic Investment Group, is a European call center group with subsidiaries in Belgium, the Netherlands and Morocco. 3.000 staff members guarantee a professional handling of all your customer contacts, 24 hours a day, 7 days a week. In Belgium, IPG owns the largest call center, with over eighteen years of experience.
Therefore, we can rightfully call ourselves expert in customer interaction management. We are your business partner by excellence to manage and optimise the most important pillar of your business. We are well aware that your customers are the driving force of your business and precisely because of that reason we want to offer them an optimal customer experience.
With the rise of the social media and unlimited access to the Internet, your customer service has become more than ever the touchstone of your marketing and sales departments. Your corporate image depends on what is told about your organization, your products and your services.
Our people are qualified to confirm your brand identity or lead your existing and future customers into the direction of your products and services.
Finally, new acquisitions, further internationalization and a continuous focus on innovation enable us to look to the future with great confidence.