Our values

The IPG company values are far from empty concepts. Our values are lived every day and get to the very heart of the organization. From management to advisor, everybody contributes as a value-ambassador.

Customer first

We place our (end-) customers first. Carefully composed customer teams focus day in and day out on their respective business unit to deliver an impeccable service.

Respect for our people

When entering into communication with your customers, our people always proceed from a respectful attitude. In the same way, we highly respect the way in which they handle their responsibilities, more in particular when dealing with delicate customer contacts. We show our appreciation by offering the necessary guidance, a far-reaching assessment system (iCare), a pleasant work environment and career opportunities.

Excellence in everything we undertake

We are good in what we do. Better still, we are convinced to be the best. Thanks to our extensive experience in customer contact management within all kinds of industries, we can rightfully state that we master the customer contact as part of the entire customer lifecycle.

Responsible behaviour

Responsible behaviour is one of IPG’s key values. All too often, we deal with confidential information. But responsible behaviour is not restricted to the mere notion of confidentiality. It also includes other aspects such as respect for the environment or courteous and safe driving behaviour.