IPG has over 500 employees in the Netherlands and is aiming to gain a higher share of the Dutch market. IPG treats customer interactions for over 600 clients in a broad arrange of markets. The rise in the e-commerce market is an opportunity for IPG because of its expertise and omnichannel approach that it delivers.
This approach contains some important elements. Speaking the right language and being aware of former conversations is essential in a market where consumers are more demanding. Another element is being able to not only offer human but also digital solutions.
The contact with our partners is of the utmost importance. We focus on short and fast communication structures with our partners. This way our partners can expect a personal approach and proactive propositions to improve the customer experience of their clients.
IPG, part of the Koramic Investment Group, is a European call center group with subsidiaries in Belgium, France, the Netherlands and Morocco. 3.000 staff members guarantee a professional handling of all your customer contacts, 24 hours a day, 7 days a week. In Belgium, IPG owns the largest call center, with over eighteen years of experience.
Therefore, we can rightfully call ourselves expert in customer interaction management. We are your business partner by excellence to manage and optimise the most important pillar of your business. We are well aware that your customers are the driving force of your business and precisely because of that reason we want to offer them an optimal customer experience.
With the rise of the social media and unlimited access to the Internet, your customer service has become more than ever the touchstone of your marketing and sales departments. Your corporate image depends on what is told about your organization, your products and your services.
Our people are qualified to confirm your brand identity or lead your existing and future customers into the direction of your products and services.
Finally, new acquisitions, further internationalization and a continuous focus on innovation enable us to look to the future with great confidence.