In the coming years, IPG will strive to become a HPO (High-Performing Organization). A ‘High Performance’ organization is an organization that achieves significantly better results than comparative organizations over a period of at least five years, by focusing, in a disciplined manner, on that which really matters to the organization and its customers.
We will, in the next few years, go through a process of change, which will reach down to the heart of the respective departments with, as its five main pillars: ‘Management Quality’, ‘Openness & Action Orientation’, ‘Long-term orientation’, ‘Continuous improvement & Innovation’ and ‘Quality of the employees’.
IPG, part of the Koramic Investment Group, is a European call center group with subsidiaries in Belgium, France, the Netherlands and Morocco. 3.000 staff members guarantee a professional handling of all your customer contacts, 24 hours a day, 7 days a week. In Belgium, IPG owns the largest call center, with over eighteen years of experience.
Therefore, we can rightfully call ourselves expert in customer interaction management. We are your business partner by excellence to manage and optimise the most important pillar of your business. We are well aware that your customers are the driving force of your business and precisely because of that reason we want to offer them an optimal customer experience.
With the rise of the social media and unlimited access to the Internet, your customer service has become more than ever the touchstone of your marketing and sales departments. Your corporate image depends on what is told about your organization, your products and your services.
Our people are qualified to confirm your brand identity or lead your existing and future customers into the direction of your products and services.
Finally, new acquisitions, further internationalization and a continuous focus on innovation enable us to look to the future with great confidence.