On 12 June we were ready for our fourth Food For Thought edition. It was a real success! Eric Cleiren (Marketing Communication Specialist – Proximus) and Karin De Vooght (Process Analyst – Proximus) gave those present a clear picture of the social media policy within Proximus. How did they start with social media? What are the do’s and don’ts of a stable social media policy? How will social media develop for Proximus in the future?
Click here (*) to find out about how IPG supports Proximus with its customer service via social media.
IPG, part of the Koramic Investment Group, is a European call center group with subsidiaries in Belgium, France, the Netherlands and Morocco. 3.000 staff members guarantee a professional handling of all your customer contacts, 24 hours a day, 7 days a week. In Belgium, IPG owns the largest call center, with over eighteen years of experience.
Therefore, we can rightfully call ourselves expert in customer interaction management. We are your business partner by excellence to manage and optimise the most important pillar of your business. We are well aware that your customers are the driving force of your business and precisely because of that reason we want to offer them an optimal customer experience.
With the rise of the social media and unlimited access to the Internet, your customer service has become more than ever the touchstone of your marketing and sales departments. Your corporate image depends on what is told about your organization, your products and your services.
Our people are qualified to confirm your brand identity or lead your existing and future customers into the direction of your products and services.
Finally, new acquisitions, further internationalization and a continuous focus on innovation enable us to look to the future with great confidence.