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Customer Extension

Loyalty

Satisfied customers are a powerful sales instrument. The effect of word-of-mouth publicity cannot be underestimated. Conquering new customers by proposing them interesting conditions is one thing; retaining confirmed clients is another one! Keeping your customers satisfied in an essential part of your sales strategy. We call your customers, thank them for their loyalty and, whenever possible, offer them a promotion (which may be associated to a contract renewal).

Up-selling & Cross-selling

You want to keep and reinforce your existing customers? Our agents contact your B2B or B2C customers and scan possible opportunities to recommend new products or services, or to upgrade their existing package.

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