IPG profoundly regrets that an employee, when answering a call to the crisis centre of the Ministry of Internal Affairs, systematically used “Palestine” to indicate the country of Israel, and by doing so sought confrontation with a Jewish volunteer.
IPG distances itself fully from this inappropriate behaviour.
Being a strictly isolated incident, it goes entirely against all IPG values and rules of conduct.
Moreover, the incident sharply contrasts with the excelling dedication shown by our crisis centre teams who have answered thousands of calls, day and night. We are very grateful for their commitment.
Given the severity of the facts the collaboration with the person concerned has been terminated with immediate effect.
IPG apologizes to all who may have been offended by the acts of our former employee.
IPG would like to take this opportunity to express our deepest sympathy to all the victims of the tragic events of last week in Brussels, as well as their relatives.
IPG, part of the Koramic Investment Group, is a European call center group with subsidiaries in Belgium, France, the Netherlands and Morocco. 3.000 staff members guarantee a professional handling of all your customer contacts, 24 hours a day, 7 days a week. In Belgium, IPG owns the largest call center, with over eighteen years of experience.
Therefore, we can rightfully call ourselves expert in customer interaction management. We are your business partner by excellence to manage and optimise the most important pillar of your business. We are well aware that your customers are the driving force of your business and precisely because of that reason we want to offer them an optimal customer experience.
With the rise of the social media and unlimited access to the Internet, your customer service has become more than ever the touchstone of your marketing and sales departments. Your corporate image depends on what is told about your organization, your products and your services.
Our people are qualified to confirm your brand identity or lead your existing and future customers into the direction of your products and services.
Finally, new acquisitions, further internationalization and a continuous focus on innovation enable us to look to the future with great confidence.